******** Future Improvement List ********* ****************************************** Full Calendaring Support A way for admins to reset pin and password for users Show Resolution and Time Billed on Printout Sales Dashboard Date / Time overhaul for dd/mm/yyyy users and AM/PM vs 24 Hour Select client types to show Documentation Ability to copy permissions from one Location to another in client manager. Ability to better mass edit locations/approvers/engineers for client intake system. Ability to put in a charge for another user. Submit user information when ticket is cancelled by client approver. Breakdown individual invoices on the invoice report. Email links to automatically approve new tickets. Support for uploading and attaching documents to tickets. Ability for users to reopen tickets if they feel they weren't completed. ***************************************** Version Interlink 1.0.9.5 ************************************************ ****************************************** Release 2012-08-13 *************************************************** ************* RELEASE NOTES ************** ****************************************** 1. General Bug Fixes and Interface enhancements 2. Added setting to allow dashboard to be pulled up without authentication. 3. Added report showing all GFI problems reported and button to manually created ticket from problem. 4. Added GFI site manager and client manager for linking GFI sites and clients with Interlink sites and clients. 5. Added FAQ section in Interlink for administrators. 6. Added a sales form you can insert into your website so that the contact form from your website goes directly into your Interlink. 7. Added a calendar to the browser version of Interlink that pulls in your CommitCRM events for the day, week or month. Allows you to Add, Edit or Mark events as done. 8. Added a GFI Rule Manager that will allow you to control what GFI check types trigger tickets and where they are assigned once the ticket is generated. 9. Added a Knowledge Base to Interlink that allows for advanced Knowledge Base Functions such as reviews, ratings, comments, emailing KB Articles, printing KB Articles, Saving Articles as Favorites, Adding documents to articles, adding related articles and URLS as well. 10. Added importer to import KB Articles from CommitCRM 11. Added ability in the settings to choose to use CommitCRM KB or Interlink KB. You can switch back and forth at any time in the settings. 12. Enhancements to the sales module to allow for blank line items to be inserted into proposals and prices and quantities to be more easily updated. 13. Setting that will allow your clients to view their assets. 14. Ability to edit accounts through the browser. 15. Ability to add multiple account types from CommitCRM to dropdown lists. *********** Version Update Notes ********* ****************************************** * NOTE: After your installation you will need to login and go to Administration > Settings > CommitCRM > Client Types and add the client types you would like to show up in your client dropdown lists. 1. Backup all of your files in your Interlink Folder. 2. Backup all of your files one more time just to be safe ;-) 3. Backup your Interlink database by right clicking on your database in Navicat and using the Dump SQL File option. 4. I highly recommend backing up your database two times just to be safe. 5. MOVE ONLY THE upgrade.php from 1.0.9.5 into your root folder. 6. Login to your site using an administrator username and password. 7. Expand your Administration Menu and click on Upgrade Interlink. 8. If you receive the following message 'Your database was upgraded to version 1.0.9.5' then your database upgrade was successful. 9. If you receive the following message 'Your appear to already be on 1.0.X which is the newest version of Interlink!' then you are already on version 1.0.9.5. 10. Delete all of the files in your root folder except for the config.php file. 11. Copy the 1.0.9.5 files into your root folder. 12. Rename the config.php to config-old.php and rename the config-new.php to config.php. 13. Move the database username, password, database name, host name and AES Key from your config-old.php to the config.php file. 14. Move your client logos back into clients/logos 15. Move your client CSVs back int your clients/csvreports (If applicable) 16. Reapply write permissions to clients/logos and clients/csvreports (If applicable) 17. Move any logos you use for your Interlink installation back into the appropriate folders 18. Place your license file into your root folder. 19. Login to the site to verify site is functioning as expected. 20. If you would like to use GFI, then go to settings and put in the GFI API URL from your GFI documentation. 22. ****** IMPORTANT ****** Delete the install.php file and upgrade.php file from your root folder after your upgrade is complete. ******* IMPORTANT ******* 23. ****** IMPORTANT ****** If you purchased the Password Manager add on you will need to enter an aeskey between the quotes in your config file on line 77. ******* IMPORTANT ******* 24. ****** NOTE ******** If you have client logos pointing to external websites you will need to add them to Interlink again. Because you have the ability to upload your own logos now, it no longer works with external links. NOTE: YOU WILL NEED A NEW LICENSE FILE. Please visit http://license.dsghelp.com/license-request.php to request a new license. ***************************************** Version Interlink 1.0.9 ************************************************ ****************************************** Release 2012-05-04 *************************************************** ************* RELEASE NOTES ************** ****************************************** 1. General Bug Fixes and Interface enhancements 2. Sales Intake Form 3. Sales Notification emails administrators as soon as a new sales lead comes in. 4. Assign sales lead from notification email. 5. Staff is notified by email of new sales lead assigned to them (Email includes lead details) 6. Sales Lead Manager allows for updates, notes, adding lead opportunities, setting up quotes and proposals, emailing quotes and proposals and conversion to CommitCRM Client. 7. Opportunity Manager for capturing new opportunities 8. Update opportunities, create proposals, email quotes and proposals to client, convert opportunity to CommitCRM ticket. 9. Competitor Manager 10. Track and update details on competitors. 11. Opportunity reporting that shows all opportunities, who they are assigned to, closing probability and total dollars for all outstanding opportunities. 12. New timer feature allowing you to have running timers on tickets while you work on a ticket. 13. Timer reporting allowing you to view all your open timers and the potential billable time on all timers. 14. Admin can pull a report showing all users / all timers to view potential outstanding or lost revenue based on unbilled timers. 15. Added new setting to allow all labor pricing to be hidden from internal staff. 16. Added new setting to allow billable time to be rounded to a time variable that an administrator sets. 17. Added new company information fields for showing your company information on the emailed proposals and quotes. 18. Split critical alerts into multiple categories for sales, tickets, satisfaction so that you can have different alert emails go to different administrators. 19. Added partial support for military time (Will be expanded in version 2.0). 20. Added ability to set default country and state / province for new intake forms. 21. Ability to sort tickets based on priority, status, account, date opened, last updated. 22. New search feature with expanded search function. 23. Ability to view all open tickets. 24. New Enhanced Dashboard *********** Version Update Notes ********* ****************************************** THESE UPGRADE NOTES ARE FOR USERS CURRENTLY ON 1.0.8 IF YOU ARE UPGRADING FROM 1.0.7 or older, please use the instructions for a previous version below. 1. Backup all of your files in your Interlink Folder. 2. Backup all of your files one more time just to be safe ;-) 3. Backup your Interlink database by right clicking on your database in Navicat and using the Dump SQL File option. 4. I highly recommend backing up your database two times just to be safe. 5. MOVE ONLY THE upgrade.php from 1.0.9 into your root folder. 6. Login to your site using an administrator username and password. 7. Expand your Administration Menu and click on Upgrade Interlink. 8. If you receive the following message 'Your database was upgraded to version 1.0.9' then your database upgrade was successful. 9. If you receive the following message 'Your appear to already be on 1.0.X which is the newest version of Interlink!' then you are already on version 1.0.9. 10. Delete all of the files in your root folder except for the config.php file. 11. Copy the 1.0.9 files into your root folder. 12. Rename the config.php to config-old.php and rename the config-new.php to config.php. 13. Move the database username, password, database name, host name and AES Key from your config-old.php to the config.php file. 14. Move your client logos back into clients/logos 15. Move your client CSVs back int your clients/csvreports (If applicable) 16. Reapply write permissions to clients/logos and clients/csvreports (If applicable) 17. Move any logos you use for your Interlink installation back into the appropriate folders 18. Place your license file into your root folder. 19. Login to the site to verify site is functioning as expected. 20. If you would like to use GFI, then go to settings and put in the GFI API URL from your GFI documentation. 22. ****** IMPORTANT ****** Delete the install.php file and upgrade.php file from your root folder after your upgrade is complete. ******* IMPORTANT ******* 23. ****** IMPORTANT ****** If you purchased the Password Manager add on you will need to enter an aeskey between the quotes in your config file on line 77. ******* IMPORTANT ******* 24. ****** NOTE ******** If you have client logos pointing to external websites you will need to add them to Interlink again. Because you have the ability to upload your own logos now, it no longer works with external links. NOTE: YOU WILL NEED A NEW LICENSE FILE. Please visit http://license.dsghelp.com/license-request.php to request a new license. ***************************************** Version Interlink 1.0.8 ************************************************ ****************************************** Release 2012-02-17 *************************************************** ************* RELEASE NOTES ************** ****************************************** 1. Redesigned Phone Interface 2. General fixes 3. Fixed bug where if ticket open and close time were exact down to the millisecond that it would throw an error on ticket report. 4. Added individual ticket details to the invoice breakdown report. 5. Added support for Windows Phone 7 and Blackberry 7. *********** Version Update Notes ********* ****************************************** THESE UPGRADE NOTES ARE FOR USERS CURRENTLY ON 1.0.7 IF YOU ARE UPGRADING FROM 1.0.6 or older, please use the instructions for a previous version below. 1. Backup all of your files in your Interlink Folder. 2. Backup all of your files one more time just to be safe ;-) 3. Backup your Interlink database by right clicking on your database in Navicat and using the Dump SQL File option. 4. I highly recommend backing up your database two times just to be safe. 5. MOVE ONLY THE upgrade.php from 1.0.8 into your root folder. 6. Login to your site using an administrator username and password. 7. Expand your Administration Menu and click on Upgrade Interlink. 8. If you receive the following message 'Your database was upgraded to version 1.0.8' then your database upgrade was successful. 9. If you receive the following message 'Your appear to already be on 1.0.X which is the newest version of Interlink!' then you are already on version 1.0.8. 10. Delete all of the files in your root folder except for the config.php file. 11. Copy the 1.0.8 files into your root folder. 12. Rename the config.php to config-old.php and rename the config-new.php to config.php. 13. Move the database username, password, database name, host name and AES Key from your config-old.php to the config.php file. 14. Move your client logos back into clients/logos 15. Move your client CSVs back int your clients/csvreports (If applicable) 16. Reapply write permissions to clients/logos and clients/csvreports (If applicable) 17. Move any logos you use for your Interlink installation back into the appropriate folders 18. Place your license file into your root folder. 19. Login to the site to verify site is functioning as expected. 20. If you would like to use GFI, then go to settings and put in the GFI API URL from your GFI documentation. 22. ****** IMPORTANT ****** Delete the install.php file and upgrade.php file from your root folder after your upgrade is complete. ******* IMPORTANT ******* 23. ****** IMPORTANT ****** If you purchased the Password Manager add on you will need to enter an aeskey between the quotes in your config file on line 77. ******* IMPORTANT ******* 24. ****** NOTE ******** If you have client logos pointing to external websites you will need to add them to Interlink again. Because you have the ability to upload your own logos now, it no longer works with external links. NOTE: YOU WILL NEED A NEW LICENSE FILE. Please visit http://license.dsghelp.com/license-request.php to request a new license. ***************************************** Version Interlink 1.0.7 ************************************************ ****************************************** Release 2011-12-09 *************************************************** ************* RELEASE NOTES ************** ****************************************** 1. Fixed issue with domain and licensing when a port other than 80 is used for the site. 2. Fixed issue with branding removal on client portal in browser. 3. Fixed an issue with Danish ÅÆØ åæø characters showing up incorrectly. 4. Added code to Client Ticket Page that defaults the about field to the default config value if about default is required. 5. Removed password button from the account page unless licensed. 6. Added link under password pinpad to close out the pinpad and go back one page. 7. Linked up password button on the account page 8. Fixed issue with escape characters showing up in KB Articles. 9. Fixed bug where task charge box would not close after charge submitted. (Charges still went through just fine) 10. Fixed bug where account admin did not show in client user list in client manager. 11. Hid buttons in the client manager when the client is not enabled. 12. Totally remade the client intake pages from the ground up. 13. If you have the client satisfaction module it will email business critical BCC group whenever a bad review is put in. 14. Fixed https warning on dashboard (Thanks Dennis!) 15. Facebook like button when client submits a good user review in the Customer Satisfaction Add On 16. Added links on ticket pages where clicking on the client name will take you to the account information page and pull up the client information. 17. Fixed some minor IE7 graphic / css bugs. 18. Modified it so that category could be required when submitting ticket updates. 19. Modified ticket update to require a description when closing or canceling a ticket. 20. Fixed sort order bug when contact lists sorted by last name. 21. Fixed bug in currency settings on settings page. 22. Added Twilio SMS settings to settings page. 23. Added code to home page for admins to take them to settings page if site is not fully configured. 24. Added code to site that will not allow users to login till site is fully configured. 25. Fixed problem with note on ticket-quickview-browser.php page when about is not set to required (Thanks Justin). 26. Fixed bugs where updates with extremely long descriptions were causing problems in email software if they had over 927 characters. 27. Added button to account page to take you directly to that client's satisfaction report. 28. Fixed bug in IE where client list would not fill (Thanks Lee and Justin) 29. Fixed bug in IE where filter would give error when typing (Thanks Lee and Justin) 30. Fixed bug in client invoice if invoice number was over 9999. 31. Added block time to Year over Year totals. 32. Fixed bug where disabling the site required going into the database to enable again. 33. Added Service Level Manager to send alerts based on rules and actions setup by an Admin 34. Added email template manager to allow email templates to be setup for email alerts in the Service Level Manager 35. Simplified the install script by removing most of the configuration values from it and setting default settings. 36. Added enhanced dashboard for Enterprise and SLA Interlink users 37. Fixed bug where client could input same ticket twice on intake form. 38. Added time since last updated on ticket lists for engineers. 39. Added ability for an admin to turn off reports for internal users. 40. Added integration with Siri (On iPhones) where you can text message notes into Interlink and retrieve them the next time you login. (Requires a Twilio Account) 41. Added GFI Managed Antivirus report for billing based on GFI Managed Antivirus *********** Version Update Notes ********* ****************************************** THESE UPGRADE NOTES ARE FOR USERS CURRENTLY ON 1.0.6 IF YOU ARE UPGRADING FROM 1.0.5 or older, please use the instructions for a previous version below. 1. Backup all of your files in your Interlink Folder. 2. Backup all of your files one more time just to be safe ;-) 3. Backup your Interlink database by right clicking on your database in Navicat and using the Dump SQL File option. 4. I highly recommend backing up your database two times just to be safe. 5. MOVE ONLY THE upgrade.php from 1.0.7 into your root folder. 6. Login to your site using an administrator username and password. 7. Expand your Administration Menu and click on Upgrade Interlink. 8. If you receive the following message 'Your database was upgraded to version 1.0.7' then your database upgrade was successful. 9. If you receive the following message 'Your appear to already be on 1.0.X which is the newest version of Interlink!' then you are already on version 1.0.7. 10. Delete all of the files in your root folder except for the config.php file. 11. Copy the 1.0.7 files into your root folder. 12. Rename the config.php to config-old.php and rename the config-new.php to config.php. 13. Move the database username, password, database name, host name and AES Key from your config-old.php to the config.php file. 14. Move your client logos back into clients/logos 15. Move your client CSVs back int your clients/csvreports (If applicable) 16. Reapply write permissions to clients/logos and clients/csvreports (If applicable) 17. Move any logos you use for your Interlink installation back into the appropriate folders 18. Go to http://license.dsghelp.com/license-request.php and request a new 1.0.7 license. 19. Place your new license file into your root folder. 20. Login to the site to verify site is functioning as expected. 21. If you would like to use GFI, then go to settings and put in the GFI API URL from your GFI documentation. 22. ****** IMPORTANT ****** Delete the install.php file and upgrade.php file from your root folder after your upgrade is complete. ******* IMPORTANT ******* 23. ****** IMPORTANT ****** If you purchased the Password Manager add on you will need to enter an aeskey between the quotes in your config file on line 77. ******* IMPORTANT ******* 24. ****** NOTE ******** If you have client logos pointing to external websites you will need to add them to Interlink again. Because you have the ability to upload your own logos now, it no longer works with external links. NOTE: YOU WILL NEED A NEW LICENSE FILE. Please visit http://license.dsghelp.com/license-request.php to request a new license. ***************************************** Version Interlink 1.0.6 ************************************************** ****************************************** Release 2011-08-31 ***************************************************** ***** Completed Improvements Include **** ****************************************** 1. Added queue totals to left hand menu 2. Modified the email validation on the client intake form to validate if there are extra spaces on the front and back of email address. 3. Added switch in settings to disable the entire site in case you need to do maintenance to CommitCRM. 4. Made my clients button in the ticket queues so that you can see all your client's tickets in all of the queues on one page. 5. Added ability for clients to generate and download a ticket report in a CSV. 6. Added password manager module for encrypted password management. 7. Added advanced reporting module. 8. General improvements to client satisfaction module. 9. Added a new client selector that allows filtering of client list in the browser and on the iPad. 10. Added an administrative setting that will allow an admin to require the filter be used before showing the client list (For Interlink users with long client lists). 11. Added ability to allow certain users to get alerts for all Business Critical tickets entered. 12. Fixed a bug with dd/mm/yyyy on the ticket search page (Thanks Aaron for reporting this) 13. Fixed a bug with billing on the phone where under certain circumstances price show 0 for rate. (Thanks Cory for reporting this) *********** Version Update Notes ********* ****************************************** NOTE: YOU WILL NEED A NEW LICENSE FILE FOR 1.0.6. Please visit http://license.dsghelp.com/license-request.php to request a new license. PLEASE GO THROUGH THESE STEPS IN ORDER OR THE UPGRADE FILE WILL NOT RUN 1. Backup all of your files in your Interlink Folder. 2. Backup them up one more time just to make sure :-) 3. Backup your Interlink database. 4. Move all your client logos into clients/logos folder. 5. Local server\users group needs modify and write on the clients/logos folder. 6. MOVE upgrade.php and about.php from 1.0.6 into your root folder 7. LOGIN TO YOUR CURRENT INTERLINK INSTALLATION 8. AFTER LOGGING IN, MOVE YOUR NEW LICENSE FILE INTO YOUR ROOT FOLDER 9. EXPAND YOUR ADMINISTRATION MENU AND CLICK ON UPGRADE INTERLINK 10. If you receive the following message 'Your database was upgraded to version 1.0.6' then your database upgrade was successful. 11. If you receive the following message 'Your appear to already be on 1.0.X which is the newest version of Interlink!' then you are already on version 1.0.6. 12. Delete all of the files in your root folder except for the config.php file and your license file. 13. Copy the 1.0.6 files into your root folder. 14. Rename the config.php to config-old.php and rename the config-new.php to config.php. 15. Move the database username, password, database name and host name from your config-old.php to the config.php file. 16. Login to the site to verify site is functioning as expected. 17. If you would like to use GFI, then go to settings and put in the GFI API URL from your GFI documentation. 18. ****** IMPORTANT ****** Delete the install.php file and upgrade.php file from your root folder after your upgrade is complete. ******* IMPORTANT ******* 18. ****** IMPORTANT ****** If you purchased the Password Manager add on you will need to enter an aeskey between the quotes in your config file on line 76. ******* IMPORTANT ******* 19. ****** NOTE ******** If you have client logos pointing to external websites you will need to add them to Interlink again. Because you have the ability to upload your own logos now, it no longer works with external links. ***************************************** Version Interlink 1.0.5 ************************************************** ****************************************** Release 2011-07-07 ***************************************************** ******** Future Improvement List ********* ****************************************** 1. Escalation Notification 2. Documentation 3. Password Database 4. CP - Reports, Contracts 5. Email Macro Templates 6. Sales CRM 7. Ability to copy permissions from one Location to another in client manager. 8. Ability to better mass edit locations/approvers/engineers for client intake system. 9. Ability to put in a charge for another user. 10. Submit user information when ticket is cancelled by client approver. 11. Breakdown individual invoices on the invoice report. 12. Email links to automatically approve new tickets. ***** Completed Improvements Include **** ****************************************** 1. Added end user ticket page to allow the end user to view their ticket details. 2. Gave end user the ability to edit the ticket priority. 3. Gave end user the ability to add ticket notes. 4. Gave end user the ability to cancel ticket. 5. Added satisfaction survey to the ticket to collect customer service and performance information on internal staff. 6. Added satisfaction survey report showing number of tickets closed, surveys responded to good and bad and percentages. 7. Fixed problem where if you tried to edit a charge on a closed ticket it wouldn't preselect the ticket number. 8. Made it so when you entered a new contact it wouldn't say enter notes here if no notes were entered. 9. Added ticket number to the my charge page so you could view ticket details as well as edit your charge. 10. Fixed a date bug on the main reports page and my hours page for Interlink installations using dd/mm/yyyy 11. Added date dropdown to edit ticket page. 12. Added printable version of Client Status Report Page 13. Added client logo manager allowing you to manage the client logo through the browser. 14. Gave the ability to add the primary and secondary engineer on the accounts through the browser. 15. Added ability to have a client specific alert message when they login to the client portal to enter tickets. 16. Added ability to have multiple access codes for one client for client portal. 17. Added primary and secondary engineer information to the account screen. 18. Ability for clients to view contracts, block hours and attached slips. *********** Version Update Notes ********* ****************************************** 1. Backup all of your files in your Interlink Folder. 2. Backup them up one more time just to make sure :-) 3. Backup your Interlink database. 4. Move all your client logos into clients/logos folder. 5. Local server\users group needs modify and write on the clients/logos folder. 6. Move upgrade.php into root folder. 7. Login to your Interlink through the browser. 8. Expand the Administration menu. 9. Click on the Upgrade Interlink button. 10. If you receive the following message 'Your database was upgraded to version 1.0.5' then your database upgrade was successful. 11. If you receive the following message 'Your appear to already be on 1.0.X which is the newest version of Interlink!' then you are already on version 1.0.5. 12. Delete all of the files in your root folder except for the config.php file and your license file. 13. Copy the 1.0.5 files into your root folder. 14. Rename the config.php to config-old.php and rename the config-new.php to config.php. 15. Move the database username, password, database name and host name from your config-old.php to the config.php file. 16. Login to the site to verify site is functioning as expected. 17. If you would like to use GFI, then go to settings and put in the GFI API URL from your GFI documentation. 18. ****** IMPORTANT ****** Delete the install.php file and upgrade.php file from your root folder after your upgrade is complete. ******* IMPORTANT ******* 19. ****** NOTE ******** If you have client logos pointing to external websites you will need to add them to Interlink again. Because you have the ability to upload your own logos now, it no longer works with external links. ***************************************** Version Interlink 1.0.4 ************************************************** ****************************************** Release 2011-06-03 ***************************************************** ******** Future Improvement List ********* ****************************************** 1. Escalation Notification 2. Documentation 3. Password Database 4. CP - Reports, Contracts 5. Email Macro Templates 6. Sales CRM 7. Ability to copy permissions from one Location to another in client manager. 8. Ability to better mass edit locations/approvers/engineers for client intake system. 9. Ability to put in a charge for another user. 10. Submit user information when ticket is cancelled by client approver. 11. Breakdown individual invoices on the invoice report. 12. Email links to automatically approve new tickets. ***** Completed Improvements Include **** ****************************************** 1. Modified some buttons names to make them a little more clear 2. Made it so that you can click on sub item under contract and view the ticket information. 3. Made it so that a client cannot change their user level and lock themselves out if they are the administrator. 4. Made it so that an internal administrator could no longer demote themselves which would lock them out of the admin settings in Interlink. 5. Added contract names to contract information report. 6. Added the ability to edit charges that have not been billed yet. 7. Added ability to view bonus ineligible charges and modify them and attach a ticket to make them bonus eligible. 8. Added ticket number with link to ticket search page to My Hours Page sub items. 9. Added edit charge to My Hours Page sub items. 10. Added "My Charges" to sales login. 11. Added "Ticket Queues" to sales login. 12. Added language file to client ticket submission login. 13. Added language file to client ticket submission form. 14. Defaulted managed services dates to first day of previous month till last day of previous month. 15. Added execution timer to the footer of each page. 16. Added knowledge base page to show and let users search KB Articles. 17. Rearranged left hand menu 18. Created quick menu at the top for adding new items. 19. Added popup message to account screen to mimic popup in CommitCRM for special alert messages. 20. Added more account information to the account screen including all phone, fax and primary contact information. 21. Fixed bug in individual user year over year report where if they started after the 1st month of the year it still started their totals in January. 22. Added System Generated to notes under tickets. 23. Break down of contract hours used. 24. Added asset to iPhone new ticket input 25. Added asset to iPad / Browser ticket input 26. Changed query for looking up KB Articles to make it ignore case and search for upper and lower case regardless of user input. 27. Added ticket printout screen that allows you to print out the ticket details for the client to sign and approve while on site. 28. Added ability to add and edit contacts on accounts. 29. Added ability to view and search all open tickets (** WARNING ** CAN BE VERY SERVER INTENSIVE) 30. Added location to asset screen. 31. Modified asset screen so that the information stays on the screen after submitting changes. 32. Fixed bug in email message that showed escape characters on email messages. 33. Modified footer to correct https link for footer images. *********** Version Update Notes ********* ****************************************** 1. Backup all of your files in your Interlink Folder. 2. Backup them up one more time just to make sure :-) 3. Backup your Interlink database. 4. Move upgrade.php into root folder. 5. Login to your Interlink through the browser. 6. Expand the Administration menu. 7. Click on the Upgrade Interlink button. 8. If you receive the following message 'Your database was upgraded to version 1.0.4' then your database upgrade was successful. 9. If you receive the following message 'Your appear to already be on 1.0.X which is the newest version of Interlink!' then you are already on version 1.0.4. 10. Delete all of the files in your root folder except for the config.php file and your license file. 11. Copy the 1.0.4 files into your root folder. 12. Rename the config.php to config-old.php and rename the config-new.php to config.php. 13. Move the database username, password, database name and host name from your config-old.php to the config.php file. 14. Login to the site to verify site is functioning as expected. 15. If you would like to use GFI, then go to settings and put in the GFI API URL from your GFI documentation. 16. ****** IMPORTANT ****** Delete the install.php file and upgrade.php file from your root folder after your upgrade is complete. ******* IMPORTANT ******* ***************************************** Version Interlink 1.0.3 ************************************************** ****************************************** Release 2011-05-12 ***************************************************** ***** Completed Improvements Include **** ****************************************** 1. Completed client technician interface allowing client to have internal IT and manage their own tickets as long as you have a CommitCRM license for them. 2. Trimmed extra spaces in contact fields on intake form. 3. Made it so ticket sub menu opens as you switch between items instead of closing and having to reopen the next sub item. 4. Added add a new ticket button to sales and accounting. 5. Gave sales users access to reporting. 6. Made it so mileage start pulls into mileage fields on phone automatically. 7. Changes some verbiage on certain pages that some users reported as confusing. 8. Took out reassign on tasks since it is not supported by the CommitCRM API and was causing an error. 9. Added default item descriptions to ticket search page, add a new ticket page and phone ticket pages. 10. Fixed bug in client technician where history note would give error based on invalid contact. 11. Pulled out primary contact from contact lists for clients because they are not contacts in CommitCRM so they cause failures when submitting items. 12. Remember destination link added so that if you aren't logged in, it will redirect you to the original destination URL upon successful login. 13. Added Accounts screen allowing viewing of the account details. 14. Added Account Contacts that will allow users to view contacts under an account and the individual contact details. 15. Added Account Assets that will allow users to view assets under an account and the individual asset details. 16. Added QRCODE capabilities for assets that allows you to view asset from CommitCRM by scanning the asset QRCODE sticker. 17. Added a Billable Hour Display at the top of each internal user's page to show them how many billable and non billable hours they have accumulated for the day. 18. Added footer to each history note showing user that submitted it. 19. When status is changed in Interlink, a new history note is created showing who changed the status. 20. Fixed bug where special characters would cause error when used in description on phone and browser billing submission. 21. Fixed bug where choosing an about would cause an error on longer items in the about list. 22. Fixed bug where user could submit a note on a closed ticket causing an error. 23. Moved ticket buttons above ticket work fields since some of them were longer causing the user to have to scroll down the page to change their current function. 24. Added project button to the left that will pull in any contracts starting with PRO and all related tickets and the contract information into a single page where tickets can be managed. 25. Ability to add a new asset through the browser. 26. Ability to add a new asset through the phone. 27. Fixed bug in reports that showed data in the wrong month if there was not a full 12 months of data. 28. Fixed dollars showing on report instead of currency setting entered in on the settings page. 29. Added ability to edit current assets. 30. Added ability to add a QRCode you lookup to a new or existing asset that doesn't have an asset code. 31. Added new asset functions to phone version of Interlink. 32. Added support for Fluid Browser to show billable hours for the day in the dock on OSX. 33. Added account button to sales and accounting users. 34. Added report showing your billable, non billable and total hours for the last 30 calendar days. 35. Added sub items for new hourly report showing breakdown of hours for the day and what charges are included in the totals. 36. Fixed bug where if you picked a client IT user account to take over you couldn't see their My Tickets button. 37. Fixed bug where it would give an error when adding a new task under a ticket, but still add the task. *********** Version Update Notes ********* ****************************************** NOTE!! If you are using a - instead of a / for the date you will need to change your date separator to a /. This should be addressed in the next release (1.0.4) 1. Backup all of your files in your Interlink Folder. 2. Backup them up one more time just to make sure :-) 3. Backup your Interlink database. 4. Move upgrade.php into root folder. 5. Login to your Interlink through the browser. 6. Expand the Administration menu. 7. Click on the Upgrade Interlink button. 8. If you receive the following message 'Your database was upgraded to version 1.0.3' then your database upgrade was successful. 9. If you receive the following message 'Your appear to already be on 1.0.X which is the newest version of Interlink!' then you are already on version 1.0.3. 10. Delete all of the files in your root folder except for the config.php file and your license file. 11. Copy the 1.0.3 files into your root folder. 12. Rename the config.php to config-old.php and rename the config-new.php to config.php. 13. Move the database username, password, database name and host name from your config-old.php to the config.php file. 14. Login to the site to verify site is functioning as expected. 15. If you would like to use GFI, then go to settings and put in the GFI API URL from your GFI documentation. 16. ****** IMPORTANT ****** Delete the install.php file and upgrade.php file from your root folder after your upgrade is complete. ******* IMPORTANT ******* ***************************************** Version Interlink 1.0.2 ************************************************** ******************************************* Released 2011-04-15 ***************************************************** ***** Completed Improvements Include **** ****************************************** 1. Made collapsible menus on the left stay open if on a sub page. 2. Added ability to add CommitCRM Ticket Queues to interlink allowing multiple employees to monitor a single ticket queue. 3. Added QUEUE and Pending Ticket Dashboard for monitoring tickets in Queue. 4. Fixed bug in add account page where incorrect error message was displayed for required field when adding an account. 5. Modified User Manager to only list employees with email addresses so that users cannot be added to interlink without the required information to initialize the user. 6. Added ability to choose master user on account to new tickets, approvers and tasks. 7. Fixed bug where doing a blank ticket quick search would cause issues with subsequent searches. 8. Added ability for administrative users to mimic any internal user or client account to manage tickets or client services. 9. Added settings in configuration for allowing different GFI Url's for various regions around the world. 10. Added the ability to send emails to ticket email recipients and add a history note to CommitCRM at the same time with the same information. 11. Added ability to manage ticket note field through Interlink. 12. Added Category to ticket information / updates 13. Added Source to ticket information / updates 14. Ability to CC Ticket update information so that you can send out email update at the same time as sending a ticket update into CommitCRM. 15. Consolidated left hand side menus. 16. Added assignment information to ticket detail headers. 17. Added category information to ticket detail headers. 18. Cleaned up page titles. 19. Changed default to HTTP instead of HTTPS during installation. 20. Moved ticket update changes over to Phone Version. 21. Added some troubleshooting helpers to the code in the event an update to CommitCRM fails. 22. Fixed spacing issue on tickets input through browser version of Interlink. 23. Created function to convert ascii to HTML for better formatting of ticket information. 24. Added ability to read email messages attached to tickets through the browser without having to launch email program. 25. Added 10 minute time out to client intake form to avoid submitting a ticket after session expired and ticket not going in. *********** Version Update Notes ********* ****************************************** 1. Backup all of your files in your Interlink Folder. 2. Backup your Interlink database. 3. Move upgrade.php into root folder. 4. Login to your Interlink through the browser. 5. Expand the Administration menu. 6. Click on the Upgrade Interlink button. 7. If you receive the following message 'Your database was upgraded to version 1.0.2' then your database upgrade was successful. 8. If you receive the following message 'Your appear to already be on 1.0.X which is the newest version of Interlink!' then you are already on version 1.0.2. 9. Delete all of the files in your root folder except for the config.php file and your license file. 10. Copy the 1.0.2 files into your root folder. 11. Rename the config.php to config-old.php and rename the config-new.php to config.php. 12. Move the database username, password, database name and host name from your config-old.php to the config.php file. 13. Login to the site to verify site is functioning as expected. 14. If you would like to use GFI, then go to settings and put in the GFI API URL from your GFI documentation. 15. ****** IMPORTANT ****** Delete the install.php file and upgrade.php file from your root folder after your upgrade is complete. ******* IMPORTANT ******* ***************************************** Version Interlink 1.0.1 ************************************************** ******************************************* Release 2011-03-07 ***************************************************** ***** Completed Improvements Include **** ****************************************** 1. Windows Phone 7 Support Added (Untested because Windows Phone 7 Emulator doesn't function properly under VMWare Fusion) 2. Added ability to "View Tickets" page to let engineer filter ticket by due date, priority or date created. 3. Added visual indicators to the left hand menus in the browser that have sub items under them. 4. Consolidated report buttons for engineers. 5. Fixed bug where date was stored when client entered in history note, but time was not stored. 6. Add an Account Function added to browser and phone versions of Interlink. 7. Updated browser dashboard to filter out pending tickets from ticket totals. 8. Implemented fix for IE7 where expandable menu on the left was hidden behind other buttons. 9. Modified upgrade process to make it part of the administrative area once logged in. 10. Added ability for client approver to add a ticket into system directly with automatic approval. 12. Approving clients will automatically be taken to approval page upon login. 13. Added quick search to client portal. 14. Fixed bug in counters at the top of the page that excluded tickets put in through CommitCRM that required approval. 15. Added links to footer to toggle between phone version and full browser version of interlink (Only works on Phones). *********** Version Update Notes ********* ****************************************** 1. Backup all of your files in your Interlink Folder. 2. Backup your Interlink database. 3. Move upgrade.php into root folder. 4. Login to your Interlink through the browser. 5. Expand the Administration menu. 6. Click on the Upgrade Interlink button. 7. If you receive the following message 'Your database was upgraded to version 1.0.1' then your database upgrade was successful. 8. If you receive the following message 'Your appear to already be on 1.0.1 which is the newest version of Interlink!' then you are already on version 1.0.1. 9. Delete all of the files in your root folder except for the config.php file and your license file. 10. Copy the 1.0.1 files into your root folder. 11. Rename the config.php to config-old.php and rename the config-new.php to config.php. 12. Move the database username, password, database name and host name from your config-old.php to the config.php file. 13. Login to the site to verify site is functioning as expected. 14. ****** IMPORTANT ****** Delete the install.php file and upgrade.php file from your root folder after your upgrade is complete. ******* IMPORTANT ******* ********************************************** Version Interlink 1.0 ****************************************************** *********************************************** Release 2011-02-21 ******************************************************** ***** Completed Improvements Include **** ****************************************** 1. Added client filter to the client information page on the iphone. 2. Created function to filter all special characters in XML submissions. 3. Installer automatically pulls in database information from config. 4. Added full slip description to ticket details when reviewing charges on ticket. ******************************************* Version Interlink 1.0 RC2 ***************************************************** *********************************************** Release 2011-02-15 ******************************************************** ***** Completed Improvements Include **** ****************************************** 1. Created upgrade.php file to handle future sql updates through the browser. 2. Moved all config information (With the exception of the Database Login information) from the config file to the database. 3. Added version information to the database. 4. Made "drawers" for the left hand menus to shorten the overall length of the menus and consolidate like items. 5. Fixed bug in install.php file that caused SQL1 Error on some systems. 6. Created a settings page that allows all variables previously set in the config file to be modified through the browser. 7. Modified View Ticket page on iphone to allow filtering of client list. *********** Version Update Notes ********* ****************************************** 1. Move upgrade.php into root folder and open it in a browser. 2. If you receive the following message 'Version upgraded from 1.0.RC1 to 1.0.RC2 successfully!!' then make a backup of your root folder. 3. Delete all of the files in your root folder except for the config.php file. 4. Rename the config.php to config-old.php and rename the config-new.php to config.php. 5. Move the database username, password, database name and host name from your config-old.php to the config.php file. 6. Login to the site to verify site is functioning as expected. 7. ****** IMPORTANT ****** Delete the install.php file and upgrade.php file from your root folder after your upgrade is complete. ******* IMPORTANT ******* ******************************************* Version Interlink 1.0 RC1 ***************************************************** ********************************************** Released 2011-02-11 ******************************************************** ***** Completed Improvements Include **** ****************************************** 1. Fixed input box on iphone reset password page 2. Fixed bug on browser search page where it pulled in incorrect rate on closed tickets. 3. More modifications to date to support additional format in date boxes as well as inserts into supporting MySQL database. 4. Cleaned up CSS files and consolidated device CSS Files. 5. Quick search box added to Interlink Browser 6. Added logging for all outgoing mail messages 7. Added iPad and iPhone Interlink Icon for adding a link to your iPhone or iPad home screen. 8. Fixed a bug in approval where alert wasn't sent out to secondary engineer. 9. Added client list filter box to new billable and new ticket page. 10. Added ajax modal to more items on the mobile port to give visual verification when retrieving data. 11. Fixed bug on client intake form where certain characters would error out page. 12. Added time to new history note entry on approval. 13. Made ticket number clickable on "Priority Ticket Report" to allow easy access to ticket information directly from report. 14. Added switch to config file to force HTTPS connection. 15. Ticket Priority added to ticket input and approval emails to engineer. 16. Added about field to all pages where history notes can be submitted 17. Added toggle in config file for toggling whether or not about field is required. 18. Added Team Work Report to show percentage of work Primary Engineer handled versus other team members. 19. Fixed bug in history note entry when approved by client admin. 20. Added variable to config file to allow sorting of contacts pulled out of CommitCRM. 21. Added variable to config file to allow sorting of contacts pulled out of MySQL. 22. Cleaned up all temporary and test files from folder. 23. Added about.php to display Interlink Licensing Information. 24. Fixed bug in Approve with Comments where ticket was approved, but not assigned to primary engineer. 25. Added variable to config file to allow custom currency symbols. *********** Version Update Notes ********* ****************************************** 1. Requires update to config.php 2. Requires update to MySQL Database ****************************************************** Version 1.0.B10.4 ***************************************************** **************************************************** Released 2011-01-28 ***************************************************** ***** Completed Improvements Include **** ****************************************** 1. Added Ticket, Account and Contact information to calendaring. 2. Moved variables to config file for contract, block hours and managed services. 3. Added ability to choose in the config file whether new tickets created by users go into dispatch. 4. Added ability to choose in the config file whether new tickets created by the client intake form go into dispatch. 5. Fixed error caused when clicking on the GFI button under client manager when no gfiapikey was present in the config file. ****************************************************** Version 1.0.B10.3 ***************************************************** **************************************************** Released 2011-01-20 ***************************************************** ***** Completed Improvements Include **** ****************************************** 1. Created graphics and CSS for formatting on BlackBerry 6.0 Smartphones. Verified working on BlackBerry Torch and Storm. 2. Added ticket search to client admin login allowing ticket search with filters for date, ticket number, open, closed or all tickets. 3. Updated Database to include variables set in the config file in preparation for moving config into database to allow browser installer to set variables. 4. Added variable to config to enabled / disable QuickBooks Invoice page. 5. Fixed bug in CSS for Android phones causing ticket update button to show up incorrectly. 6. Date format added to config.php file so that Interlink can support any local CommitCRM date format. 7. Broke down high and immediate ticket on engineer home page so they could see totals for each. 8. Fixed IE7 and IE8 alert box alignment. ****************************************************** Version 1.0.B10.2 ***************************************************** **************************************************** Released 2011-01-18 ***************************************************** ***** Completed Improvements Include **** ****************************************** 1. Updated iphone ticket page to have same billing and update features as iPad version. 2. Fixed bug in user list on billing where all contacts were pulled into reassign versus just internal users. ****************************************************** Version 1.0.B10.1 ***************************************************** **************************************************** Released 2011-01-17 ***************************************************** ***** Completed Improvements Include **** ****************************************** 1. Fixed bug in location approver where tickets wouldn't show up. 2. Centered client logo on client ticket submission page. 3. Fixed bug in location approver where ticket submitted directly in CommitCRM on account requiring approval would not allow note upon approval. ****************************************************** Version 1.0.B10 ******************************************************* **************************************************** Projected Released 2011-01-15 ******************************************* ***** Completed Improvements Include **** ****************************************** 1. Add master user to the database from the install.php file while setting up Interlink 2. Added PHPINFO to the install.php footer so you can view server setup on the same page. 3. Clicking "Manage Locations" will open/close the display of the options for location. 4. Added ability for client to enable / disable backup users under them. 5. Ticket Number Lookup added to browser search. 6. Added ability for client to change the location then approve the ticket in the event that an employee puts a ticket in under the wrong location. 7. Reformatted calendar to include more details on each calendar item. 8. Added buttons to calendar page to allow you to choose day for current day, week for next 7 days or month for next month. 9. Enabled calendar drop down selector to choose specific days to display calendar items for. 10. Added status to ticket search page. 11. Created new invoice report to show breakdown of Quickbooks Billing by Interlink Client Location 12. Added double click prevention to Add A New Ticket Submission Button 13. Added double click prevention to Add A New Charge Submission Button 14. Addition of Android 2.2 design interface. 15. Added engineer billing report so they can see their year over year billable. 16. Made client type a variable in the config file so that it can be easily matched to desired client type in CommitCRM ****************************************************** Version 1.0.B9 ******************************************************** **************************************************** Released 2010-12-06 ****************************************************** ***** Completed Improvements Include **** ****************************************** 1. Added client manager to manage client locations in Interlink 2. Added ability to enabled and disable client approval system from interlink. 3. Fixed issue where if internal engineer logged in as client it would kill his commit recid session and cause ticket updated to fail. ****************************************************** Version 1.0.B8 ******************************************************** **************************************************** Released 2010-10-06 ****************************************************** 2010-07-27.DP 1. Added secondary client submission and approval forms. 2010-07-26.DP 1. Modified mileage to pull entire ticket hours for engineer instead of hours submitted with mileage. 2. Added browser password reset page. 3. Added add a new ticket button and supporting pages to browser version. 4. Added add a new billable button and supporting pages to browser version. 5. Added ability to view charges on ticket for staff engineers and staff administrators. Version 1.0.B4 2010-07-15.DP 1. Finished browser interface that includes the following. a. Engineer overview dashboard that shows total open tickets, total high priority tickets, total past due tickets, and tickets awaiting client approval b. Engineer ticket manager that includes the ability to view ticket details, add history note, add new charge, reassign and / or change ticket status while creating new charge, add mileage while creating a new charge, reassign ticket, add mileage, and close ticket as separate tasks. c. Engineer Contract Manager that shows engineers the contracts for customers they are assigned to and lets them view the total contract hours, hours used and hours remaining on the contracts. d. Engineer mileage manager that lets the engineers view the mileage they enter and edit any mileage entries for the current month. e. Engineer mileage history report that lets them view their mileage for previous months. f. Administrator mileage manager that lets them view employee mileage and edit and delete mileage entered by employees. g. Administrator mileage reporting that lets them view engineer's mileage for previous months for payroll and accounting. h. Client branded ticket input form that lets client employees enter tickets in directly through a portal branded with the client name and logo. i. Client ticket manager that lets a client admin login and approve, or cancel tickets put in through the client branded ticket input form. Admin has the ability to view ticket details, email engineer before approving ticket, approve ticket, approve with comments or cancel ticket. j. Client ticket manager also includes an overview page where the client can view their tickets color coded by priority then sorted by date. They have the ability on the overview page to view ticket details, add history note, reassign ticket or close the ticket. 2010-06-22.DP 1. Fixed bug that would not reassign ticket on ticket details page. 2. Created staff ticket management buttons for browser portal. 3. Created page to enter in mileage through browser portal. ***** FEATURE REQUEST ***** Add report that shows ticket number, ticket open date, days old, priority, small description, WHERE status is waiting on client GROUPED BY reference. ***** FEATURE REQUEST ***** ***** BUG LIST ***** Tickets aren't being reassigned on ticket-details page on iPhone. ***** BUG LIST ***** ****************************************** ****************************************** Version 1.0.B3 2010-06-10.DP 1. Setup new table to log all client tickets entered into the system. 2. Modified version SQL file to support new table addition and new fields. 3. Created script to let user know their request was declined if client administrator doesn't approve ticket. 2010-06-09.DP 1. Worked with JW on creating process for approval of tickets by client with email notification to lead engineer on account. 2. Created approval scripts to allow sub to approve tickets. 2010-06-08.DP 1. Styled mileage report for site administrators 2. Created buttons for left menu for browser portal and created supporting CSS and JQUERY for buttons 3. Created scripts to pull in ticket list for sub contractor. 2010-06-07.DP 1. Created Mileage Reporting for site administrators 2010-06-02.DP 1. Added usertypes table to the database to support client login and staff login. 2. Added usertypeid field to the users table. 3. Created upgrade SQL script to add new table and fields to database. (Located in sql folder) 4. Fixed some layout issues in client ticket submission form in IE and FF. ***** FEATURE REQUEST ***** 1. Add browser page for client's internal IT staff to view tickets assigned to them. (COMPLETED) 2. Alert to engineer based on location chosen during submission from client ticket form. (COMPLETED) ***** FEATURE REQUEST ***** ***** BUG LIST ***** ***** BUG LIST ***** ****************************************** ****************************************** Version 1.0.B2 ****************************************** 2010-05-31.JW 1. Added server check script to site to check server for correct version of PHP, MySQL and Server Extensions necessary to run interlink. 2. Added Windows Server 2008 Setup Guide which can be found at the following URL http://www.dsgdevstudio.com/webapps/interlink-for-commitcrm/interlink-server-install-2008/ 2010-05-31.DP 1. Added defaults to create a ticket page to make it less selections to create a new ticket. Defaulted ticket status to new, ticket priority to normal and default engineer to the engineer creating the ticket. 2. Under ticket maintenance the ticket reassign box now defaults to the current user who the ticket is assigned to. 3. Fixed issue where CommitCRM defaults to ticket item and ignores Contract (BCRECID) in XML submitted through email. Added price to ticket submission. 4. Fixed page headers throughout site. 5. Added second line of ticket description on ticket page. 6. Eliminate "Tap to Reassign" button and made reassigning a ticket a one click process instead of 2. 7. Made it so billing page automatically chooses default service type for contract if it is specified in CommitCRM. 8. Modified statuses to pull in either default if value is null or replacement text value if specified in CommitCRM. 2010-05-27.DP 1. Fixed bug that was causing client page to freeze up when switching from All to Own ****************************************** Version 1.0.B1 Released 2010-05-26.DP ****************************************** 2010-05-26.DP 1. Moved emails settings into config file 2. Moved commit information into config file 2010-05-12.DP 1. Added ability to have drop downs for service or items specifically geared towards block time, contract or non contract on the billing and ticket details page. Will only show block time options if block time is chosen. Contract and additional items if contract client chosen and all items if just general item chosen. USER1 must be set to 'Contract', 'Block Time' for this to work. 2010-05-09.DP 1. Fixed bug in pricing where it would pull in default pricing if client had special pricing in the PRICELIST table but not a contract. 2. Made modification to form validation on billing to catch minor bug that would allow form to be submitted with certain combinations in mobile Safari. 2010-05-03.DP 1. Created Mileage button to save start mileage at the beginning of a trip so that when an engineer went to enter their mileage with a ticket it would fill the starting mileage box with the amount entered at the start of their trip. 2010-05-02.DP 1. Created supporting Javascript for ticket management buttons. 2. Created code to pull in data for main ticket management buttons. 3. Added Ticket Priority, Ticket Status and Ticket Due Date to ticket management window. 2010-05-01.DP 1. Developed Graphics for Client Ticket Information Window. Created Buttons for ticket management. 2010-04-30.DP 1. Fixed bug in left accordion menu that was causing two finger scrolling to stop working when you returned to an accordion window from another accordion window. 2. Added code to pages to make Apple devices to stop detecting every ticket listed as a link. 2010-04-29.DP 1. Created accordion menus for the tickets on the iPad page so that engineers can expand and collapse tickets by their ticket type. 2. Created a My Contracts box on the engineer home page that displays their client's contracts with the number of hours the contract is for and hours used. 2010-04-28.DP 1. Made modifications to index.php and home.php to consolidate different device pages into single page. 2. Created CSS to force menus into new format for iPad compatibility. 3. Created separate CSS pages to support iPad in portrait and landscape modes. 2010-04-27.DP 1. Added coding to pages to switch out CSS Scripts depending on the browser being used to access the page. 2. Added unique login page for iPad browsers. 2010-04-26.DP 1. Added mileage to ticket detail page so engineers can track their mileage along with the ticket. 2010-04-25.DP 2. Modified browser detection script to recognize Android browser and redirect to page with Android specific CSS for Android device compatibility. New Account Browser - DSG1001 = saveNewAccount.php New Account Phone - DSG1002 = saveNewAccountPhone.php New Contact Browser - DSG1003 = saveNewTicket.php New Ticket Browser - DSG1004 = saveNewTicket.php New Task Browser - DSG1005 = saveTasks.php New Status Change - DSG1006 = saveChangeStatus.php New History Note - DSG1007 = saveTicketEmailMessage.php New Task Browser - DSG1008 = saveTasksTicket.php New Task Update Browser - DSG1009 = saveTasksUpdate.php New Ticket Note Update - DSG1010 = saveTicketNoteChanges.php Close Task Browser - DSG1011 = saveTaskDone.php New Ticket History Note - DSG1012 = saveTicketUpdates.php New Ticket Update - DSG1013 = saveTicketUpdates.php New Ticket Approval Comments - DSG1014 = saveApproveCommentTicket.php New Ticket Assignment - DSG1015 = saveApproveCommentTicket.php New Ticket History Note - DSG1016 = saveApproveCommentTicket.php New Ticket History Note - DSG1017 = saveApproveCommentTicket.php New Ticket Approval - DSG1018 = saveApproveTicket.php New Ticket Assignment - DSG1019 = saveApproveTicket.php New Ticket History Note - DSG1020 = saveApproveTicket.php New Billing Charge - DSG1021 = saveBillingCharges.php New Billing Charge Phone - DSG1022 = saveBillingChargesPhone.php New History Note - DSG1023 = saveHistoryNote.php New Contact Phone - DSG1024 = saveNewTicketPhone.php New Ticket Phone - DSG1025 = saveNewTicketPhone.php New Ticket Charge - DSG1026 = saveTicketCharges.php New Ticket Update - DSG1027 = saveTicketCharges.php New Ticket Charge Phone - DSG1028 = saveTicketChargesPhone.php New Ticket Update Phone - DSG1029 = saveTicketChargesPhone.php New Ticket History Note - DSG1030 = saveTicketNotes.php New Ticket Resolution - DSG1031 = saveTicketResolution.php New Ticket History Note - DSG1032 = saveTicketUpdatesPhone.php New Ticket Update - DSG1033 = saveTicketUpdatesPhone.php New Account Note Update - DSG1034 = saveAccountNoteChanges.php Status Change History Note - DSG1035 = saveAccountNoteChanges.php New Asset Browser - DSG1036 = saveNewAsset.php New Asset QRCODE - DSG1037 = saveAssetCode.php New KB Article Browser - DSG1038 = saveNewKBArticle.php New Contact Browser - DSG1039 = saveNewContact.php Priority Change History Note - DSG1040 = saveChangePriority.php New History Note - DSG1041 = saveNewNote.php Cancel Ticket - DSG1042 = cancelTicket.php SLA Update Priority - DSG1043 = datasync.php SLA Update Status - DSG1044 = datasync.php SLA Update Dispatch - DSG1045 = datasync.php GFI Ticket Reassign - DSG1046 = reassignGFITickets.php Reassign Account Browser - DSG1047 = saveReassignClient.php Change Account Status Browser - DSG1048 = saveChangeAccountStatus.php Update Category Charge - DSG1049 = saveBillingCharges.php Convert To Account - DSG1050 = accountManager.php Convert Account Contact - DSG1051 = datasync.php Opportunity to Ticket Conversion - DSG1052 = opportunityManager.php Client Priority Update - DSG1053 = saveTicketNotes.php New Email Recipient - DSG1054 = saveTicketEmailMessage.php New GFI Ticket - DSG1055 = gfiCreateTicket.php New Ticket GFI Manager - DSG1056 = gfitest.php New Location Ticket GFI Manager - DSG1057 = gfitest.php New Calendar Event - DSG1058 = calendarAjax.php Mark Event Done - DSG1059 = calendarAjax.php